Login Help

Logging Into the New NCA Member Portal

NCA has completed an upgrade to a new association management system and member database. We are excited to provide you with an easier-to-use system to renew your membership, register for events, update your contact information, and more. All users must complete the process below to authenticate your account in the new Member Portal.

How to update your account:

Step 1: Navigate to the NCA Member Portal by visiting portal.candles.org. You will see a dialog box that looks like the below.

Step 2Select Set Up an Account from the options at the top of the box (see below.) You will not be able to use the “forgot password” function until after you completed this process for the first time.

Step 3: Once you have toggled to this screen, enter the email address associated with your NCA account, a new password, and your first name and last name. Then click the SET UP button.

Step 4: After clicking SET UP you will be taken to the screen pictured below. You will then receive an email from NCA asking you to verify the email address you entered in Step 3. Please click on the link within the email to confirm your new NCA member account.

Step 5: Once you have confirmed your account, you can now login to the NCA Member Portal. Please use the menu at the top of the page, navigate to My Profile and Payments, and then click Manage My Profile to confirm or update your contact information and preferences.

If you have any issues or have any questions, please contact us at [email protected] and we would be happy to assist.